Career Opportunity: Engineer (Level 2)

Career Opportunity: Engineer (Level 2)

Job Description

System Engineers are strong in all the most common and popular networking technologies. In addition to strong technical aptitudes, backed by at least 2 years of in-the-trenches experience, this person is a good communicator and a person who can manage well when the client really needs strong guidance. The pace and demands in this environment are usually much greater than an "in-house" position. This person should be prompt and/or know the importance of communicating ETAs to clients. This person should be skillful at pre-project work briefings with each client on each project. This person should then be able to execute with a high degree of success in integrating and/or solving problems in environments rich in Windows Server, Exchange, IIS, Cisco Internetworking, VPNs, firewalls, backup systems. Responsibilities
* DAILY time entry accounting for at least 8 hours
* 25% Projects / 75% Level 2-3 Escalation Support
* Client Network Documentation
* Small Projects / Assist Sr. Engineers on Larger projects
* Backup Maintenance
* Configuration of standard POP, SMTP &
* Exchange clients including Outlook
* Installation, configuration, troubleshooting and customization of MS
* Office Suite applications per customer's preferences
* Understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, hard drives, and PDAs
* Network Server – Experience preferred with Windows Server
* Configure file, print and remote access services
* Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup
* Enterprise e-mail application administration including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases * Takes ownership of tasks and follows through to ensure complete resolution
* Takes a personal interest in, and responsibility for, quality of work they perform or are associated with
* Ability to pay close attention to detail while performing technically detailed tasks
* Ability to deal effectively with stressful situations *
Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
* Ability to provide accurate time estimates for how long a task will take
* Understands that the success of individuals is measured by the success of their teams * Ability to quickly learn new technologies through the use of self-study materials and intuition
* Ability to articulate technical information clearly and simply to non-technical people
* Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution * Is self-motivated and can be self-directed when necessary
* Enjoys sharing information, supporting others, and working on a team to achieve team goals Knowledge, Skills, and Abilities:
* Experience required with Windows desktop operating systems
* Understanding of TCP/IP and troubleshooting Internet connectivity
* Experience with Terminal Services & Citrix
* Understanding of the relationship between switches, hubs, patch panels and connecting nodes to a network * Understanding of DNS services
* Working Knowledge of Commercial-Grade Firewall Technologies
* Working Knowledge of Wireless Technologies Credentials and Experience:
* Engineer with two to four years’ experience
* Minimum 2 years’ experience – Cisco Switching, VLAN, Routing, Firewall Support
* Minimum 2 years’ experience - Mobile Messaging Technologies Support
* Minimum 2 years’ experience - Server Hardware Technologies (CPU/RAID/SCSI) Support * Minimum 2 years’ experience - Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support
* Consistently bills 3-X W2 * Has at least one certification.
The following certifications are preferred: MCITP, MCP, CCNA/CCDA/CCNP, Project+, Network+, Apple
* Solid dependable engineer, follows directions and maximizes billing opportunities
* Consistently receives good client feedback
Please follow this link to apply. 


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