Associate Engineer (Level 1)

Department: Service and Support

Reports to: Service Manager

General Summary:

Associate Engineers are typically entry level with less than one year of experience. This person is a good communicator and a person who can manage well when the client is in a pickle and really needs strong guidance. This person should be prompt and/or know the importance of communicating ETA's to clients. Most importantly, this person should be eager to learn while following prescribed procedures.

Position Responsibilities:

Answer Help Desk phones
Provide Level 1 phone support
Alerting
- Watch the consoles for new alerts
- Escalate as required
- Portal/RSM management

Knowledge, Skills, and Abilities:

Experience required with Windows desktop operating systems
Understanding of TCP/IP and troubleshooting Internet connectivity
Experience with Terminal Services
Understanding of relationship between switches, patch panels and connecting nodes to a network
Working Knowledge of Wireless Technologies

Credentials and Experience:

New hire with no certifications
Eager to learn
Takes direction from Engineers/Technicians

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