Associate Engineer (Level 1)

Department: Service and Support

Reports to: Service Manager

General Summary:

Associate Engineers are typically entry level with less than one year of experience. This person is a good communicator and a person who can manage well when the client is in a pickle and really needs strong guidance. This person should be prompt and/or know the importance of communicating ETA's to clients. Most importantly, this person should be eager to learn while following prescribed procedures.

Position Responsibilities:

  • Answer Help Desk phones
  • Provide Level 1 phone support
  • Alerting
    • Watch the consoles for new alerts
    • Escalate as required
    • Portal/RSM management

Knowledge, Skills, and Abilities:

  • Experience required with Windows desktop operating systems
  • Understanding of TCP/IP and troubleshooting Internet connectivity
  • Experience with Terminal Services
  • Understanding of relationship between switches, patch panels and connecting nodes to a network
  • Working Knowledge of Wireless Technologies

Credentials and Experience:

  • New hire with no certifications
  • Eager to learn
  • Takes direction from Engineers/Technicians

Fill out the form below







  • Accepted file types: pdf, doc, docx.

  • This field is for validation purposes and should be left unchanged.

Need help navigating your technology lifecycle to grow your business? Our FREE eBook will be with you every step of the way.Download here
+