Associate Engineer (Level 1)

Department: Service and Support

Reports to: Service Manager

General Summary:

Associate Engineers are typically entry level with less than one year of experience. This person is a good communicator and a person who can manage well when the client is in a pickle and really needs strong guidance. This person should be prompt and/or know the importance of communicating ETA's to clients. Most importantly, this person should be eager to learn while following prescribed procedures.

Position Responsibilities:

  • Answer Help Desk phones
  • Provide Level 1 phone support
  • Alerting
    • Watch the consoles for new alerts
    • Escalate as required
    • Portal/RSM management

Knowledge, Skills, and Abilities:

  • Experience required with Windows desktop operating systems
  • Understanding of TCP/IP and troubleshooting Internet connectivity
  • Experience with Terminal Services
  • Understanding of relationship between switches, patch panels and connecting nodes to a network
  • Working Knowledge of Wireless Technologies

Credentials and Experience:

  • New hire with no certifications
  • Eager to learn
  • Takes direction from Engineers/Technicians

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