Engineer (Level 2)

Department: Service and Support

Reports to: Service Manager

General Summary:

Network Engineers are strong in all the most common and popular networking technologies. In addition to strong technical aptitudes, this person is a good communicator and a person who can manage well when the client is in a pickle and really needs strong guidance. The pace and demands in this environment are usually much greater than an "in-house" position. This person should be prompt and/or know the importance of communicating ETA's to clients. This person should be skillful at preproject/ work-briefings with each client on each project. This person should then be able to execute with a high degree of success in integrating and/or solving problems in environments rich in Windows Server, Exchange, IIS, Cisco Internetworking, VPN's, firewalls, backup systems and more. The more truly capable the engineer is in all these areas, the higher the utility value.

Position Responsibilities:

  • DAILY time entry accounting for at least 7 hours
  • Documentation of Client Networks
  • Small Projects
  • Assist Sr. Engineers on Larger projects
  • T&M service requests
  • Backup Maintenance
  • Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer's preferences
  • Understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, hard drives, and PDAs
  • Network Server – Experience preferred with Windows Server
  • Configure file, print and remote access services
  • Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup
  • Administration of enterprise e-mail application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases
  • Takes ownership of tasks and follows through to ensure complete resolution
  • Takes a personal interest in, and responsibility for, quality of work they perform or are associated with
  • Ability to pay close attention to detail while performing technically detailed tasks
  • Ability to deal effectively with stressful situations
  • Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
  • Ability to provide accurate time estimates for how long a task will take
  • Understands that the success of individuals is measured by the success of their teams
  • Ability to quickly learn new technologies through the use of self-study materials and intuition
  • Ability to articulate technical information clearly and simply to non-technical people
  • Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution
  • Is self-motivated and can be self-directed when necessary
  • Enjoys sharing information, supporting others, and working on a team to achieve team goals

Knowledge, Skills, and Abilities:

  • Experience required with Windows desktop operating systems
  • Understanding of TCP/IP and troubleshooting Internet connectivity
  • Experience with routers and firewalls
  • Experience with Terminal Services & Citrix
  • Understanding of relationship between switches, patch panels and connecting nodes to a network
  • Understanding of DNS services
  • Working Knowledge of Firewall Technologies
  • Working Knowledge of Wireless Technologies

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